Passionate about

The Experience

Crafting
world class
experience

We design the experience that transforms airlines, lounges and medical facilities to world class, that rebirths hotels to five star, that elevates the guest and patient experience by many NPS points.

The experience design comes first before physical space considerations and comes last as a measure of the guest take out.

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Our Practice

Mindset

Design

Hospitality

Food & Beverage
Experience

Learning

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Mindset

Mindset

Guest/ patient centric value set, focusing interactions and behaviours around the guest/ patient experience.

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Mindset

Keith Yates

Executive Chairman

YATES+ is working with clients to ensure the brand stays forefront when bringing digital transformation to the guest experience. We digitally transform current process to inform contactless, touchless, seamless, brand experience.

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Mindset

Hospitality

Including the guest/ patient in the experience.
Every moment is one of hospitality, when we are present.

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Hospitality

Jennifer Piggott

Chief Executive Officer

In the digital world, technology should never be used as a replacement for a human interaction but a way to augment the experience with new capabilities. YATES+ prepares clients to embrace technological innovation without sacrificing hospitality. Digital transformation of the guest experience delivers ease and hassle-free door to door effortless moments.

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Mindset

Food & Beverage Experience

How do you provide a 5-star dining experience outside of a
traditional restaurant setting? From curating and sourcing products
to designing memorable, brand-inspired menus for every type of service, to recruiting and selecting talented chefs, YATES+ has been leading innovations within the F&B domain for more than two decades.

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Food & Beverage Experience

Werner Kimmeringer

Head of Culinary Practice

YATES+ is developing tools, processes and innovative solutions to digitalize the F&B experience inflight, at catering units, hotels, airports, and transcontinental trains. We are utilizing AI and software applications to better forecast needs, bring working efficiencies, enhance guest experience and minimize waste - reducing both the impact on the planet and on costs.

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Mindset

Learning

The most valuable asset any organization possesses are its people – they are the voice and the face of the organization. In order for any transformation to be successful, associates must be fully engaged in the change and empowered to deliver. YATES+ is renowned for designing and facilitating customized, highly interactive learning programs that ensure business goals are realized, transformation is successful.

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Learning

Beau Vajirakachorn

Head of Learning Practice

YATES+ has exercised its extensive background in interactive learning to accelerate a variety of adaptive programs for today’s digital world. These include blended learning, e-modules, on-line webinars and on-line classes.

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Mindset

Design

Captures the emotion of the space, defines the visual context of the experience, shapes the outcome.

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Design

Design plays a profound role in the digital transformation of the customer experience.From the design of an app, to the way the app unfolds and involves the customer to a robotic display screen that ensures a warm reception, and a buy in to the messaging, are all within the design mandate.

Branding Identity Design

Service Equipment Design

E-learning and Interactive Design

Uniform Design