PX PATIENT EXPERIENCE

We elevate patient experience globally.

Our Patient Experience (PX) division sets the new gold standard for world-class patient journeys—redefining healthcare through a truly patient-centric lens.

We begin by crafting exceptional hospitality moments, transforming mindsets, and ensuring that elevated standards are sustainably maintained.

Leveraging insights gained from decades of enhancing guest experiences across aviation and hospitality industries we design healthcare environments that transcend the ordinary.

In 2024, we introduced the World Class PX Award, recognizing healthcare providers who excel in Journey Experience, Keeping Patients Safe, Expediency, Professional Engagement, Sustainability, and Brand Integrity.

This is where patient care moves beyond the expected—and becomes truly world class.

6 constructs of the PX Pulse assessment

Elevate Your Healthcare Facility to a New Standard of Excellence

Welcome to the forefront of healthcare excellence. Our consultancy is pioneering a gold standard that transforms healthcare facilities and specialties, offering an exceptional patient experience that sets you apart in the industry.

Our prestigious World Class Award is not just a recognition - it's a testament to our rigorous PX Pulse assessment, designed to capture and enhance what truly matters to patients today. We focus on six critical constructs to drive your success:

Journey Experience: We optimize every step of the patient journey, ensuring a seamless and supportive process from start to finish.
Keeps Me Safe: Patient safety is our top priority. We help you implement best practices to ensure the highest standards of care and security.
Expediency: We streamline processes to deliver timely and efficient care, reducing wait times and improving patient satisfaction.
Professional Engagement: Our strategies enhance the professionalism and engagement of your staff, fostering an environment of excellence.
Sustainability: We integrate sustainable practices that not only benefit the environment but also enhance your facility's reputation.
Brand Integrity: We help you build and maintain a strong, trustworthy brand that resonates with patients and stakeholders alike.

6 constructs of the PX Pulse assessment

Journey Experience: We optimize every step of the patient journey, ensuring a seamless and supportive process from start to finish.
Keeps Me Safe: Patient safety is our top priority. We help you implement best practices to ensure the highest standards of care and security.
Expediency: We streamline processes to deliver timely and efficient care, reducing wait times and improving patient satisfaction.
Professional Engagement: Our strategies enhance the professionalism and engagement of your staff, fostering an environment of excellence.
Sustainability: We integrate sustainable practices that not only benefit the environment but also enhance your facility's reputation.
Brand Integrity: We help you build and maintain a strong, trustworthy brand that resonates with patients and stakeholders alike.

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Thought Leadership

World Class PX Pulse

An important new patient experience audit process

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We elevate patient experience globally.

6 constructs of the PX Pulse assessment

6 constructs of the PX Pulse assessment

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World Class PX Pulse

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